Need a hand?

We answer every email, usually within 48 hours

Most questions are already answered on the FAQ. If yours isn't, write us. A real person will read it.

Contact

For general questions, feature requests, and bug reports:
support@vividsea.app

For press, partnerships, and licensing:
hello@vividsea.app

For privacy and data requests:
privacy@vividsea.app

Reporting a bug

To help us fix it fast, please include:

iPhone model and iOS version (Settings, General, About)
VividSea version (Settings inside the app, About)
What you were doing when the issue happened
A screenshot or screen recording, if you can

Refunds

Apple processes all refunds for App Store purchases. Visit reportaproblem.apple.com within 14 days of purchase. If Apple declines and you have a real issue, write us anyway. We'll see what we can do.

Restoring Pro

Open VividSea, go to Settings, tap Restore Purchases. Make sure you're signed into the same Apple ID that bought Pro. If it still doesn't restore, send us your Apple receipt and we'll sort it out manually.

Feature requests

We read every one. If you have a LUT you wish existed, a workflow we're missing, or a freediving spot whose color science you want us to nail, tell us.